The Constitution of Nepal 2072 establishes public health services as a fundamental right. While Nepal's public hospitals provide services to more patients daily than their capacity allows, the quality of service and management often fails to ensure complete patient satisfaction.Quality service delivery requires effective management of infrastructure, equipment, and human resources. While infrastructure and equipment have seen significant improvements, particularly post-COVID-19, the human resource structure remains largely based on surveys conducted 20-25 years ago.Hospitals are sensitive institutions operating 24/7. Managing a diverse workforce, from specialist doctors to support staff, is a complex administrative challenge.The Minimum Service Standards (MSS) developed by...