Kathmandu. The first place where ordinary citizens feel the presence and behavior of the government is the 'front desk' of government offices. That is, the inquiry and registration section. The common fate that citizens often face when going to public bodies for service is the rude speech of employees, indifferent faces, and the compulsion to run from one room to another.Employees who have been working in this sensitive place for a long time have always been under the pressure of workload, unmotivated, and in some cases, insensitive to citizens, raising questions about the image of the entire government.To address this...