Kathmandu. With the objective of not only receiving but also resolving complaints, the Ministry of Energy, Water Resources and Irrigation has made the hotline number 1151 more effective.The ministry has stated that it has recently started a new practice in service delivery and made it more effective. After Energy Minister Biraj Bhakta Shrestha took office, the ministry and its subordinate bodies have become more active with the priority given to the style of 'listening to complaints and addressing them immediately'.Following the minister's instructions, the 'hotline number' 1151 for electricity service has been made more effective. The ministry has stated that...